FAQ
🛒 Orders
Q: How do I place an order?
A: Simply browse our collection, add your favourite items to your cart, and head to checkout. Once your order is confirmed, you’ll receive a confirmation email.
Q: Can I change or cancel my order after placing it?
A: Please contact us at info@urbanedgestore.uk
 as soon as possible. If your order hasn’t been shipped yet, we’ll do our best to make changes or cancel it.
🚚 Shipping & Delivery
Q: Do you ship outside the UK?
A: Yes, we ship internationally. Shipping costs and times vary depending on your location and will be shown at checkout.
Q: How long does delivery take?
A: UK orders usually arrive within 7–14 business days. International orders may take longer depending on your location.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a tracking link via email.
🔄 Returns & Refunds
Q: What is your return policy?
A: You have 14 days after receiving your order to request a return. Items must be unused, unworn, with tags, and in their original packaging.
Q: How do I return an item?
A: Email us at info@urbanedgestore.uk
 to request a return form. Once your return is approved, you’ll receive instructions on where to send your item.
Q: When will I get my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect your return.
💳 Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Maestro, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna.
Q: Is it safe to shop on your website?
A: Yes, all transactions are encrypted and processed securely. Your payment details are never stored.
👗 Products
Q: How do I know which size to order?
A: Each product page includes a size guide. If you’re unsure, feel free to contact us for advice.
Q: Will you restock sold-out items?
A: Some popular items may be restocked. Sign up for our newsletter to be the first to know about restocks and new arrivals.
💬 Contact
Q: How do I get in touch with you?
A: You can email us anytime at info@urbanedgestore.uk
, and our support team will be happy to assist.